OWNIT Terms of Sale
Can I return a product or get a refund?
All of our products are made to order which ensures we do not have to buy and hold stock which may not be sold.
This process means that we are unable to accept returns or offer refunds.
All of our products are quality checked before they leave the manufacturers, but should you encounter a fault in one of our products then please contact us with:
- A description of the problem
- Photos of evidence to support the claim
If your item arrives with you damaged or faulty you must inform us within 48 hours of receiving the delivery.
We are not liable for damage that occurred in transit of goods and customers should seek compensation direct with the courier if this occurs.
Can I cancel my order?
All of our products are made to order which ensures we do not have to buy and hold stock which may not be sold.
As this is the case, it is our company policy to wait 24 hours before processing orders. This acts as a built in ‘cooling off period’ should you change your mind. If you wish to cancel, then please notify us within 24 hours of placing your order and we will issue you a full refund.
Once the 24 hours has elapsed you will no longer be able to cancel your order.
Lead times
All of the products ordered via the OWNIT website are made to order and will be processed 24 hours after receiving the order. You should expect to receive your order within 3-5 working days after that. During busy times such as Christmas please be advised that this time frame may increase. Please contact us if you are in rush for your order and we will try to help.
If you order more than one item, it is possible that your order will be delivered at different times.
Please note that dispatch estimates are not guaranteed dispatch times and should not be relied upon as such.
Bespoke artwork has a longer lead time and has no definitive timeframe. The customer works alongside OWNIT with dialogue between and it can take time to reach the perfect
solution to the brief. Please let us know if this is something that needs to be completed by a certain date and we will endeavour to help.
Shipping
At this time we only ship to the UK. If you wish to ship to outside of this area please contact us for bespoke shipping costs.
We use Royal Mail’s 1st class recorded delivery service for most orders under 2kg. This is our standard service and is the default delivery option in the shopping cart. Royal Mail delivers 94% of our orders the next day but occasionally it may take 2-5 days, and in rare cases up to 15 working days.
If your item is over 2kg, bulky, or large (over 60x40cm), we use FedEx UK couriers. They deliver the next business day and are a part of our standard service.
UK Shipping Costs
Mainland UK Standard Shipping – £5.95
Scottish Highlands / Scottish Islands and Isle of Wight – £14.00
Channel Islands, Isle of Man, Isle of Scilly – £20.00
Northern Ireland and Republic of Ireland – £18.00
Mainland UK large and bulky items such as rolls of wallpaper £10.00
International shipping
International Shipping will be worked out once your order has been placed and we know the exact address and the size and weight of your order. Please be aware that we will request further shipping funds once your order is packed and ready for dispatch. Please email us for a shipping quote before you place your order.
The customer is responsible for any import duty, handling fees or customs charges.
Please note: we reserve the right to decline orders for delivery to some countries if delivery charges or import taxes are prohibitive.
Our full terms & conditions are available here https://ownithome.co.uk/terms-and-conditions/
